NFI Industries

The Transportation Management Account Manager is responsible for the operational execution for one or many pieces of business while working at a customer headquarters, warehouse, or site-specific location. This position includes the management of people, process, organic growth, and customer satisfaction. Essential Duties & Responsibilities: Daily operational point-of-contact for client Provides guidance and training to TM operations and customer on program systems and processes Initiate continuous improvement strategies that improve internal and external operations Correspond with the NFI team in Camden, NJ, and work collectively to manage client expectations and the holistic transportation management program Create custom operational procedures for individual customers that include the management of daily shipment activity, route guides, exception management, and resolution processes, appointment scheduling, tracking initiatives, carrier procurement, spot market management,...