Kuehne Nagel Charlotte, NC, USA
If you wish to further develop your career with one of the most successful logistics organizations we are looking for a new Customer Care Specialist Import. This is an excellent opportunity to join our Sea Logistics team. Your Role The Sea Logistics Customer Care Specialist supports Customers, external and internal, by providing helpful information, solutions, answering questions and responding to the Customer's requests and concerns. They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled. Your Responsibilities You will be responsible for Customer Care and Satisfaction, proactive advice and consultancy Shipment Management Qualification and entry of Customer orders into Operational process. Complaint Management. Support Customer Development. Cooperation with Branch & Area management and Sea...