One of the most common questions from new supply chain professionals is “How do I get promoted from an individual contributor role to a supply chain leader?”
While there is no simple formula, there are several key skills and experiences that one should gain in an effort to transition into a supply chain leader role.
For many supply chain leadership roles, strong communication skills can oftentimes be equally as important as having expertise in a particular field. As one moves up in nearly any function, the ability to collaborate, influence, and lead becomes increasingly critical. Here are few skills to develop or sharpen as it relates to becoming an effective communicator:
- Active Listening – listen with the intent to understand, as opposed to reply
- Empathy – putting yourself into others shoes to understand and act genuinely
- Adaptability – tailor your communication style to align with the audience or situation
- Clarity – succinct, to-the-point communication style, avoiding rambling and tangents
- Confidence –believing in yourself and demonstrating appropriate confidence
- Constructive Feedback – being able to both give and receive helpful feedback
- Emotional Intelligence – identifying and managing others’ emotions and your own
- Interpersonal Skills – building rapport and developing relationships with others
- Non-verbal Communication – understanding and responding to non-verbal cues
- Open-mindedness – understanding differing perspectives and the ability to change your mind
- Simplifying – converting technical or complex topics into layman’s terms
- Storytelling – engaging and captivating your audience through telling genuine stories
Project Management Chops
Supply chain leaders and professionals should be highly organized, managing their time effectively and making the right level of progress towards assigned goals and objectives.
A great way to strengthen your people leadership abilities is to improve your project management skills, especially motivating and leading cross-functional teams, assigning and prioritizing work tasks, and achieving key milestones and budget targets.
If you lack project management experience, then consider acquiring these skills. A great place to start is to inform your superiors that you would like to support future projects for your department or the overall supply chain organization. In addition, you can investigate training and certification programs offered by the Project Management Institute (PMI).
Understanding and Adapting to Trends Within Supply Chain and Your Industry
In today’s world change is constant and supply chain is no different. Many supply chain professionals make the mistake of focusing too much time on their day-to-day jobs, and not enough time preparing for the future. Consider educating yourself on supply chain trends or researching what leading companies in your industry are doing. What will your world look like three years from now?
Your ability to both spot and adapt to trends can be a powerful tactic for accelerating your leadership skills and gaining attention from leaders within your supply chain organization. This in turn can help propel your career from an individual contributor into a supply chain leadership role.
Here a few ways to keep a strong pulse on trends occurring within supply chain and your industry:
- Networking – join supply chain associations and industry-related associations where you can digest their content and engage in networking activities.
- Supply Chain Blogs and Trade Journals – subscribe to the top supply chain blogs, newsletters, and trade journals as well as blogs that are related to your industry. I’ve been using a free tool called Feedly to keep track of all the main supply chain blogs, news, and trends in one central place that syncs across all of my devices.
- Conduct Market Research – Go straight to the source for information, including contacting your customers, suppliers, and service providers to ask questions as well as sending out surveys and polls through social media, email, etc.
- Follow Supply Chain Influencers and Topics – LinkedIn makes it very simple to follow key influencers and topics within your industry and the supply chain field.
As you discover new trends and ideas, determine which ones are applicable to your company, and socialize them with your manager and other supply chain leaders. If they have an interest in implementing the ideas you’ve brought to the table, you’ll likely receive an opportunity to help bring them to fruition.
Go Above and Beyond
Overachievers who deliver results are the ones who tend to move up the career ladder the quickest. In addition to fulfilling the basic responsibilities for which were hired, strive to go above and beyond. When your boss asks the team for a volunteer on a project or to knock out a difficult task, ask yourself – is this a good opportunity to raise my hand and volunteer? This will earn some respect points with your manager. It might be one additional reason for you to get promoted at the next opportunity.
One of the most important things you’ll need is to gain a detailed understanding of the key deliverables that are expected of you, as well as any metrics and KPIs that you are expected to track and improve. Ask your manager what you need to do to get to the next level. Strive to exceed expectations. Think broadly too. Overachieving is not necessarily only defined goals which you were given. If possible, aim to schedule a few update meetings throughout the year to go over how you’re tracking against your key deliverables, discuss any opportunities, gaps or problems, etc.
When it comes time to sit down with your manager to conduct an annual review, you’ll want to come fully prepared with a list of accomplishments documenting the value you delivered to the organization. Be sure that you quantify the results for each major accomplishment e.g. cost reduction savings, percentage points you improved against KPIs, etc. Also, keep any emails you receive from customers, clients, executives, etc. so you can keep track of what others have said about your work. It may help you prepare for performance review discussions.
You may also want to think about your greatest development needs. These are often discussed in evaluation meetings. Ideally, your development needs will have overlap with career development and future roles to which you aspire.
Be valuable to your superiors and make their job easier
You’ll want to establish a strong relationship with your direct supervisor as this person typically holds the keys to your promotion. Even if your direct supervisor isn’t the final decision maker on promotions, he or she will certainly have an influence on these types of decisions.
Always strive to maintain a positive attitude when dealing with your manager, even in negative or stressful situations. Be proactive versus reactive when it comes to communicating routine updates as you don’t want your boss having to ask you for something that’s frequently expected of you. When you contribute towards the success of your manager, this will get noticed and can lead to a faster promotion into a supply chain leadership role. For example, what is your superior being measured on and how can you directly contribute to that? In addition to your core deliverables, what else you provide to your boss?
Invest in Your Future
Another great way to accelerate the movement from individual contributor to supply chain leader is to invest in your future. If your employer offers courses, decide if they are right for you and take advantage of them. If not, there are other ways to learn such as taking online courses, attending courses at your community college, reading books and blogs, etc.
At some point in your career and depending upon your interests, you may decide that you would like to go back to college to obtain an advanced degree such as MS, MBA, or even a Ph.D. degree. Check with your employer to see if they offer tuition reimbursement. Last but not least, obtaining professional supply chain certifications e.g. APICS CSCP can often make you more valuable.
Seek out Mentorships
A high-quality mentor can help advance your career in many ways by improving your leadership capabilities. Here are some of the top benefits which mentorships might provide:
- Access to untapped networks by facilitating introductions
- Help with identifying skills gaps and advice for how to best close them
- Increased visibility within your company
- Better understanding of how to navigate company politics
- Exposure to new ideas and ways of thinking
To get started, you’ll want to establish your goals and objectives with a mentor. From here, you will need to identify the right mentor who can help achieve your goals. If your organization offers a formal mentorship program, strive to identify a mentor known for being a strong leader. If not, engage your HR partner and/or boss in efforts to help identify the right mentor for you.
In a Nutshell
Embracing these tips and tactics can help accelerate your career from individual contributor to supply chain leader. For more advice and tips on furthering your career in supply chain management, we have a great resource on how to advance to a supply chain leader which you can access below!