Warehouse managers tend to work at a single facility, managing one or more aspects of the flow of goods, from incoming receipt of goods to putaway/storage, then picking, packing, and shipping of goods out of the facility. In addition to the flow of goods, some warehouse managers may have other responsibilities such as quality, yard management, information systems, or security.
Similar Job Titles:
- Distribution Center Manager
- DC Manager
- Fulfillment Center Manager
- Operations Manager
Typical Job Titles of Direct Reports:
- Inbound Supervisor or Receiving Supervisor
- Outbound Supervisor or Shipping Supervisor
- Picking Supervisor
- Put-away Supervisor
- Inventory Supervisor
Warehouse Manager Position Overview
The warehouse manager position covers a multitude of disciplines. Mostly, warehouse managers will be overseeing the movement and storage of goods throughout the warehouse. These onsite operations involve proper handling of goods to be shipped, received goods, and stored goods. Additionally, a warehouse manager needs to understand the logistics of handling and moving products. This requires an understanding of required safety practices. Warehouse managers also need to be able to supervise staff.
The size of the facility and the company, plus the number of orders per day and the complexity of the operations will also dramatically impact the day to day duties. For instance, managing a 10,000 square foot independently owned warehouse is much different than managing a 250,000 square foot warehouse that’s part of a conglomerate that has many warehouse facilities. The level of automation, technology, and systems management is completely different between these two positions. However, it all goes back to the variety and volume of products being moved through the facility and the mechanisms that track products and resources.
Some core responsibilities of a warehouse manager include:
- Audit and report inventory while making recommendations on which items to order and restock
- Manage warehouse associates, monitoring work and ensuring the safe use of warehouse equipment
- Establish warehouse practices and protocols to achieve an efficient warehouse
- Set warehouse and team goals in collaboration with executive management and other team leads
- Monitor workplace performance and lead training initiatives to improve employees
- Keep up-to-date on the latest federal and state safety regulations Communicate with other departments to ensure products are shipped in a timely manner
- Pull and organize orders for from warehouse by part number and quantity as directed by picking ticket in priority assigned. Orders may be customer orders, IBTs or returns (excess and vendor).
- Package, label and ship customer orders by UPS, US Mail, bus, motor freight and local truck deliveries.
- Ensure all stock is pulled and loaded into the delivery vehicle with accompanying and necessary documents, in conjunction with delivery schedules maintaining a minimum accuracy rate of 99%.
- Train new employees on the proper use and maintenance of equipment and facilities utilized in the performance of their job.
- Follow-up to ensure results are achieved.
- Coordinates manpower requirements by increasing or decreasing personnel and overtime to meet changing conditions.
- Interfaces with other departments to ensure Inbound and outbound deadlines are met.
- Develops a process plan including people, resources, equipment and floor space for each distribution receipt.
- Establishes or adjusts work procedures to meet departmental schedules.
- Analyzes and resolves work problems, or assists workers in solving work problems.
- Confers with other Supervisor(s) and Managers to coordinate activities of department.
- Reports machine and equipment malfunctions to maintenance personnel.
- Interprets company policies to workers and enforces safety regulations.
- Adheres to all safety procedures in the performance of job duties.
- Weigh materials or products and record weight and other production data on tags and labels
- Participate in the annual physical inventory.
- Work on special projects as appointed by the warehouse manager
Required and Desired Skills
Warehouse managers need to know how to direct and oversee their area of the warehouse and understand how their area affects the work of other warehouse managers. Warehouse managers do everything from overseeing the receipt and shipping of goods, to storing the goods, and the management of those who are moving the goods around.
There are soft and hard skills involved in being a warehouse manager. A good balance of both will go a long way to being successful in this role. Hard skills involve quantitative analysis, familiarity with system management tools, knowledge and expertise operating warehouse equipment, space relations, safety protocols, safety training, safety certification, multi-tasking and a keen ability to prioritize tasks. Soft skills in the warehouse center more around how staff is managed properly.
A good warehouse manager must have superb communications skills, both written and verbal. The ability to quickly and accurately convey data points as well as be able to individually and collectively manage staff to maintain and meet deadlines and protocols ensures that systems operate in a timely and consistent manner. The need to understand and execute basic math skills is also essential to success on the job, along with basic computer skills and aptitude.
Organizational skills might be the most impactful skillset for any warehouse manager. The need to properly design, develop, and implement systems which improve workflow is absolutely essential for this position. The ability to adjust and tune these systems on the fly is also a crucial component of the job and day to day operations.
- Team supervision
- Receiving of goods
- Shipping of goods
- Inventory management
- Facilities Maintenance
- Staffing levels / workforce planning